Discovered by our very own director, Jeff Campbell: Now, of course this isn't our philosophy on how to handle office conflict...but it's a fun little piece. A little bit about what's behind conflict and what you can really do to address it, from one of our workshops:
"We don't have conflict because we're different. Don't blame 'because we're different' for conflict. That's not why. We have conflict when I don't feel you're trying to understand me, when I don't sense you're willing to meet my needs. Those are two of the real key factors in terms of conflict... If you're looking to add value, grow your business, get your customers locked in to you, feeling good about you - that's it! Getting people smiling when they hear your voice they got a sense from you, 'Hey, you understand me and you're willing to meet my needs!' They're the two key factors, no matter how different we might be. So, in terms of significant relationships in your life, these are magic questions: 'How much do you feel I understand you?' Ask that of the people around you. And of course the second would be, 'How much do you feel I'm willing to meet your needs?' And if those scores are low, ask the next magic question, 'What do I need to be doing so that you felt I understood you even more, or that I was more willing to meet your needs?'" *We're always on the lookout for images of office conflict expressed in a funny or otherwise interesting way, so if you've run across something you'd like to submit, please let us know! (Refresh the page to play the clip again.)